Refund policy

Return and Exchange Policy

At Look, we strive to offer the highest quality products and satisfaction to our customers. We understand that, occasionally, situations may arise where you need to return or exchange your sunglasses. Below, we outline our return and exchange policy to ensure a hassle-free experience.

General Conditions

• Return Period:

You have 14 days from the date of receipt of the product to request a return or exchange.

• Product Condition:

Products must be in their original condition, without signs of use or damage, and with all original tags and accessories.

• Return or Exchange Process:

To initiate the process, please contact our customer service team via email at lookinfodesign@gmail.com with the following information: order number, reason for return or exchange, and clear photographs of the product.

• Shipping Costs:

The shipping costs associated with the return or exchange will be borne by the customer, unless the reason for the return is an error on our part.

• Returns Due to Defects or Shipping Errors:

• Manufacturing Defects:

If you receive defective sunglasses, we are committed to replacing the product at no additional cost to you.

• Shipping Error:

If you receive an incorrect product, we will cover the shipping costs associated with the return and send you the correct product.

Refunds

• Refund Process:

Once we receive and verify the condition of the returned product, we will proceed with the refund of the corresponding amount through the same payment method used for the purchase.

• Processing Time:

The processing time for the refund may vary depending on the original payment method. Please allow 10 business days for the process to be completed.

This return and exchange policy applies exclusively to products purchased through Look and is subject to change without prior notice. We invite you to contact us if you have any questions or need further assistance.